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Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance

Authors/Editors: Benlian, A.
Koufaris, M.
Hess, T.
Published: 2011
Type: Articles in Refereed Journals (International)
ISBN/ISSN: 0742-1222
Published in: Journal of Management Information Systems (JMIS), Vol. 28, No. 3, pp. 85-126


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