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The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms

Authors/Editors: Benlian, A.
Koufaris, M.
Hess, T.
Published: 2010
Type: Articles in Refereed Proceedings (International)
Published in: Proceedings of the 31th International Conference on Information Systems (ICIS 2010), St. Louis, Florida, USA, December 12-15.


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